SPORTUS COMPANY ADVICE

« You navigate, you click, you read the descriptions carefully, you choose, you add to the cart, and most importantly... you need to pay! Don't forget to create your account to become one of the many privileged customers of SPORTUS COMPANY and accumulate YARDS. With money! But to simplify the answer, we offer credit card (Visa, Mastercard, etc.) payment, installment payment, and SEPA. The website is equipped with the 3D Secure program, which ensures secure payment for both you and us. If a payment doesn't go through, there's no need to contact SPORTUS COMPANY; you should contact your bank. Once your order is paid, you will receive an email (also check your spam folder). If you haven't received any emails, it means either your payment didn't go through or you entered the wrong email address. » — Cédric

« You might have noticed that some brands are absent from the website: this is entirely intentional on our part! We only sell products that we appreciate. However, since we are open to various tastes, if a product, size, or color is not available on the site, you can contact us. Please be as precise as possible in your request; unfortunately, we are not mind readers. We use all our expertise to find the product that suits you. Remember that we are human beings and we do sleep and engage in activities other than taking care of SPORTUS COMPANY. But generally, we respond quite promptly. However, PLEASE NOTE!! All specific requests (customization or items with specific color or size) will not be accepted for returns or exchanges. » — Cédric

« The more you buy, the more you earn! When you spend 1€, you earn 1 Yard. 100 Yards = 5€ discount on your next order. Will you be able to beat EMMITH SMITH's record of 18,355 Yards? » — Cédric

« SPORTUS COMPANY is just a retailer. We are not the ones manufacturing helmets, shoulder pads, gloves, balls, cleats, and everything else. So, we'll be happy to exchange a product that has arrived defective and UNUSABLE. (A scratch on a helmet is not considered defective and unusable, and I hope you'll accumulate plenty more scratches!) However, torn cleats, ripped gloves, or a punctured ball are considered defective and unusable. ATTENTION: We won't accept returns for any used products. If you're unhappy with a product, the brand of that product will be glad to hear your feedback (or not). On the other hand, for our personal knowledge, you can share your negative experience with a product if you wish. This will help us enhance our advice and product selection. » — Cédric

« Shipping Costs: Unfortunately, as we're not yet a multinational company and are striving to provide you with the best prices and loyalty systems, we can't offer free shipping on top of that. However, we've added a nice SPORTUS COMPANY tape to your package. Delivery Times: As you might expect, American Football equipment isn't exactly a local product! All the equipment is imported, so logistics and transportation can take some time. Products IN STOCK are typically prepared and shipped within 3-4 days. Products that are being RE-STOCKED or specific requests will take a minimum of 15 days (So don't bother asking me about your order after 7 days 😜). Once the order is ready to be shipped, it will be delivered to a CHRONOPOST 24h PICK-UP POINT (for France). For Europe, delivery times range from 3 to 10 days. For international orders, please be patient. Keep in mind that delays can occur. Despite our commitment to perfection, we are dependent on suppliers, transportation companies, logistics, and customs administrations. If there's a delay, remember that courtesy will always lead to a better reception. » — Cédric

« If you've received an item that doesn't suit you, you haven't checked the size guide, or you forgot to ask for advice (even though we respond quickly), you can return your package to SPORTUS COMPANY, 30 Rue de l'Église, 60700 ST MARTIN LONGUEAU. The package remains your responsibility until it's received at our showroom. The return costs are at your expense! Hence the importance of choosing your items carefully. If the mistake is on our end (because, like you, we're not perfect either), we will send you a return label. » — Cédric

« No, we do not buy used equipment, but you can easily sell your equipment on Facebook Marketplace, LeBonCoin, or even on the Facebook page "I Play American Football in France." » — Cédric